Terms and Conditions

Terms & Conditions

• you have reached the minimum legal age required under applicable law; 
• all information provided by you is accurate and truthful; 
• you are legally permitted to purchase and receive the relevant product; and 
• you will not purchase, supply or deliver an age-restricted product to an underage person. 

• provide accurate, complete and current information; 
• keep your account information updated; 
• maintain the confidentiality of your password and verification codes; 
• prevent unauthorised access to your account; and 
• notify us immediately if you suspect that your account has been compromised. 

• false or misleading information has been provided; 
• the account is being used unlawfully or fraudulently; 
• the user does not meet the applicable age requirement; 
• these Terms and Conditions have been breached; or 
• suspension is necessary to protect our Website, customers or business. 

• product images may be for illustration purposes; 
• packaging, labels and presentation may change; 
• colours may vary depending on your screen; 
• wine vintages, batches or packaging may differ where indicated; 
• product descriptions and tasting notes may be subjective; 
• availability remains subject to stock confirmation; and 
• errors may occasionally occur. 

• purchase limits; 
• membership requirements; 
• manual approval; 
• deposit requirements; or 
• allocation based on available stock. 

• the product is unavailable; 
• the product or price was displayed incorrectly; 
• payment cannot be authorised; 
• age or identity verification is unsuccessful; 
• the order appears fraudulent or unlawful; 
• the delivery location is not supported; 
• purchase limits have been exceeded; or 
• fulfilment would breach applicable law. 

• all prices are displayed in Malaysian Ringgit; 
• applicable taxes will be shown where relevant; 
• delivery and service charges may be added separately; 
• promotional prices apply only during the stated period; and 
• prices may be changed before an order is accepted. 

• you are authorised to use the selected payment method; 
• the information provided is accurate; 
• sufficient funds or credit are available; and 
• the transaction is not connected with fraudulent or unlawful activity. 

• are valid only during the specified period; 
• may apply only to selected products or customers; 
• may require a minimum purchase; 
• may not be exchanged for cash; 
• may not be combined unless expressly permitted; 
• may be limited to one redemption per customer or account; and 
• may be withdrawn where fraud, misuse or technical error occurs. 

• courier availability; 
• public holidays; 
• weather or road conditions; 
• stock availability; 
• unsuccessful delivery attempts; 
• regulatory checks; or 
• events beyond our reasonable control. 

• the recipient must meet the applicable legal-age requirement; 
• valid identification may be requested; 
• products will not be left unattended; 
• delivery will not be made to an underage or visibly intoxicated person; and 
• the product may be returned where verification is unsuccessful. 

• your order confirmation; 
• valid identification; 
• proof of payment; and 
• written authorisation if another person is collecting on your behalf. 

• an incorrect product was supplied; 
• a product is missing; 
• the product is visibly damaged; 
• the seal is broken; 
• the product has leaked; or 
• the product appears defective. 

• opened or unsealed beverages; 
• tobacco or smoking-related products; 
• specially ordered or personalised products; 
• clearance or final-sale products; 
• products damaged after delivery; 
• products stored improperly; or 
• products returned without proof of purchase. 

• excessive alcohol consumption may be harmful; 
• tobacco and smoking products carry serious health risks; 
• products must be used responsibly; 
• product descriptions do not constitute medical or health advice; and 
• you are responsible for complying with laws relating to possession, use, transportation and resale. 

• text; 
• logos; 
• graphics; 
• photographs; 
• product layouts; 
• videos; 
• software; 
• designs; and 
• Website structure, 

• provide false identity or age information; 
• purchase age-restricted products for an underage person; 
• bypass an age-verification process; 
• use another person’s payment information without permission; 
• use the Website for unlawful resale or fraudulent activity; 
• interfere with the Website’s security or operation; 
• introduce viruses, malware or harmful code; 
• scrape or extract Website data without permission; 
• impersonate another person or business; 
• create multiple accounts to misuse promotions; 
• submit false or misleading reviews; or 
• infringe the rights of Roundtable Lounge or any third party. 

• the content is accurate and genuine; 
• you own it or have permission to submit it; 
• it is not unlawful, misleading, defamatory or abusive; 
• it does not infringe another person’s rights; 
• it does not promote irresponsible consumption; and 
• it is not designed to appeal to underage persons. 

• maintenance; 
• system upgrades; 
• security investigations; 
• technical issues; 
• legal compliance; or 
• events beyond our reasonable control. 

• interruptions to the Website; 
• delivery delays outside our reasonable control; 
• unauthorised account use caused by your failure to secure your credentials; 
• improper handling or storage after delivery; 
• irresponsible consumption; 
• unlawful resale or supply by a customer; or 
• reliance on subjective product descriptions or tasting notes. 

• you breach these Terms and Conditions; 
• you fail identity or age verification; 
• fraudulent or suspicious conduct is identified; 
• you misuse promotions or account benefits; 
• you engage in abusive conduct; or 
• suspension is required by law. 

• natural disasters; 
• floods or severe weather; 
• public-health emergencies; 
• war or civil disturbance; 
• government restrictions; 
• power, internet or telecommunications failures; 
• supply-chain disruption; 
• courier interruption; or 
• changes in law.