Frequently Asked Questions
Can I register directly as a Member? +
No. All new users begin with a complimentary Customer account. Your account will be upgraded automatically to Member status once you meet the qualifying purchase requirement.
Do I need to start as Customer? +
Yes. Customer is the entry membership level for all new registrations. It allows you to browse products, make purchases and begin progressing towards Member status
How do I upgrade to VIP Member? +
VIP Member status is granted following a review by our team. Your purchase history, accumulated sales, account activity and overall account standing may be assessed before the upgrade is approved.
Why are VIP Member and Partner levels subject to approval? +
These membership levels offer enhanced pricing, exclusive privileges and potential commercial opportunities. The approval process helps ensure that applicants meet the relevant performance, activity and partnership requirements.
What are the benefits of becoming a Member? +
Members may enjoy preferential pricing, selected member-only promotions, exclusive rewards and access to special offers that are not available at the Customer level.
How is my eligibility for VIP Member or Partner status assessed? +
Eligibility may be assessed based on qualifying purchases, accumulated sales, order activity, account standing and other criteria determined by the Roundtable Lounge management team.
How do I become a Partner? +
Partner status is available to qualified VIP Members who meet the required accumulated sales and activity criteria. All Partner upgrades are subject to final approval by the Roundtable Lounge management team.
Will I be notified when I qualify for an upgrade? +
Yes. Where applicable, you will receive a notification when you have met the requirements for an automatic upgrade or become eligible for a membership review.
Can my membership level be downgraded? +
Your membership level may be reviewed if the applicable purchase, sales, activity or account requirements are no longer maintained. Any adjustment will be made in accordance with the membership rules in effect at that time.
Who can I contact for membership or account assistance? +
For assistance with membership upgrades, account access, orders or general enquiries, please contact our customer service team:
Whatsapp: +60163331927
Email: rtlounge@weitizen.com